Holiday codes: discount10 for 10% off all orders, discount13 for 13% off on 50$, discount15 for 15$ off on 100$, discount25 for 25$ off on 150$, discount50 for 50$ off on 250$

Refund and Return Policy


We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@kawaiimoristore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 


Return/Refund: 
You can always contact us for any return or refund questions as below:

Phone Number: +1 201 925 6879

Email: info@kawaiimoristore.com


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Damaged packages or items are not accepted for return or refund unless it's a transportation problem. Lingerie items are private items, do not accept returns or refunds unless quality problem, please consider it before placing an order.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.