Refund Policy

At KawaiiMoriStore, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below:

1. Eligibility for Refunds

To be eligible for a refund, please ensure the following:

  • Time Frame: You must request a refund within 30 days of receiving your order.
  • Condition: The item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging, including all tags and labels.
  • Proof of Purchase: A receipt or proof of purchase is required to process your refund.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Gift cards
  • Sale items
  • Custom-made or personalized items
  • Intimate items such as undergarments

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Email our customer service team at info@kawaiimoristore.com with your order number and reason for the refund request.
  2. Approval: Once we receive your request, we will review it and notify you of the approval or rejection of your refund within 5 business days.
  3. Shipping the Item Back: If your refund is approved, you will be responsible for shipping the item back to us. We recommend using a trackable shipping service or purchasing shipping insurance.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@kawaiimoristore.com.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@kawaiimoristore.com.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was damaged or defective.

7. Contact Information

If you have any questions about our refund policy, please contact us at:

Address:624 SE L St, Grants Pass, OR 97526, United State

Phone Number: +1 201 925 6879

Email: info@kawaiimoristore.com